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Help / FAQs 

QUESTION: Why won't my phone number or birthdate be accepted?
ANSWER: Phone numbers must entered as XXX-XXX-XXXX and birthdates must be entered as MM/DD/YYYY.

 I have several people in my department that I would like to register for training. Do each of them need to register for an account with 
ANSWER: Yes. Each individual responder must register for an account. This allows them to keep an individual record/transcript of completed training. You are not to use your account to register someone else. 

QUESTION: I have taken a position at a new agency. Do I have to create a new account? 
ANSWER: No. You may go to the "My Profile" section of the "My Account" page and update your information. If you have forgotten your password and no longer have access to your old email account, please email the administrator. 

QUESTION: I registered for a new account and have not received my account activation email. How do I log in?

ANSWER: First, please check your spam filter.  That is the most common reason why the email did not reached you.  If you have no indication of ever receiving an email from, please notify the administrator at
or 608-242-3336

QUESTION: Are the driver's license number and birthdate fields required?
: These fields are only used for training delivered at secure military facilities such as Fort McCoy and Volk Field.  For all other training, these fields are not required.

QUESTION: I submitted a registration for a class and my status shows "Pending".  What does this mean?
ANSWER: Your registration is pending approval from the class point of contact.  There is nothing more you need to do unless there are special registration requirements stated on the class page. You will receive a confirmation email once your registration has been approved.  Notify the point of contact if your status stays as "Pending" for several days.

QUESTION: How do I request a transcript of my FEMA Independent Study Courses? 
Click here and send the completed form to FEMA.

QUESTION: How do I upload certificates to my transcript?
Click here for a guide